DELIVERY & RETURNS 

DELIVERY TERMS

In Estonia, shipping is entirely free over 35 euros purchase. At Smart Vision, we offer free delivery to your chosen address on all merchandise.

Shipping delays might occasionally occur for various reasons. Please ensure you have entered your address correctly and pay extra attention to accents, spaces, and punctuation. If you have chosen to receive your order at a company address, please ensure the company name is stated clearly in the address.

In case of a shipping delay, please contact us or the courier for the most recent updates. Please note that, in case of changes made after ordering, the delivery date might change. SmartVision.ee does not take responsibility for any damage that occurs during shipping or lost items.

RETURN POLICY

At Smart Vision, our main goal is to produce glasses as close to perfection as possible, ensuring they match your prescription and any needs completely. We are sure that you will feel satisfied with our product. If for a certain reason, you are not satisfied with it, we are happy to offer a solution. 

Below you can find returning guidelines. These are the conditions under which the goods are returned, but we review each case individually:

• The return must be made in 30 days from order date online.
• When shopping online, delivered by courier or in the parcel machine:
  
  

1. If the product does not satisfy the customer, the product can be remade, exchanged for other goods of the same value or a gift voucher of the same value, also fully refunded. With an additional payment, we change the product to a more expensive one. 
2. The full refund for ordered prescription glasses can  be made only for the frames, not the lenses.
3. The full refund can be made for sunglasses.

• When shopping online, picking up in a physical store: upon arrival in the salon to pick up the ordered goods, the customer has the opportunity to try and evaluate the quality of the ordered goods. If the customer is satisfied with the final product, he takes it and leaves the salon with the goods, it is no longer possible to return the purchased product. If the product does not satisfy the customer, the product can be remade, exchanged for other goods of the same value or a gift voucher of the same value. With an additional payment, we change the product to a more expensive one.
• When buying in a physical store, picking up by courier or post office: if the product does not satisfy the customer, the product can be remade, exchanged for other goods of the same value or a gift voucher of the same value. With an additional payment, we change the product to a more expensive one.
• When buying and collecting goods in a physical store: goods are not returned and not replaced.
• The company reserves the right to make a refund decision.
  
  

Here is how our return process works:

1. Sign in to your account. There is a profile icon in the upper right corner- click on "Orders History".
   
   
2. Click on the order’s number, the “return items” button and select the item you wish to return.
   
   
3. Select the reason for returning from the drop-down list and then select the solution remake or return.
   
   
4. Once you have filled in the return information and checked if the data provided is correct, click the "Send request" button.
   
   
5. Within 7 calendar days after submitting a return/remake order, the items should be brought or sent to our shop in Tallinn, Mustakivi 17. The expenses should be covered by the Customer. If you do not have a possibility to return the order to the shop, you must send it via currier service (DPD, OMNIVA and other).
   
   
6. All items must be returned in their unworn, original condition, in the original case, including the eyeglass case, and a lens cleaning cloth. Please ensure that the original postage label is completely covered and invisible. Otherwise we have the right not to accept the product. 
   
   
7. When Customer refuses a deal, according to the refusal rights outlined in paragraph 8.1. of the Terms and Conditions, Seller refunds the amount paid by the Customer transferring it to the Customer’s bank account within 14 working days. 
   
   

If you have any questions, don’t hesitate to reach us by email [email protected]. We are here to help you!